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Terms & Conditions

Effective Date: January 1, 2025
Welcome to The Root Project! By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General Use

  • By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
  • All purchases made through our site are subject to these Terms and Conditions.

2. Product Information

  • We strive to ensure that all product details, including ingredient lists, are accurate and up-to-date.
  • Real-Time Updates: The most current product information, including ingredients, is available on our website and may be updated at any time without prior notice. Please review the product details carefully before purchase.
  • If you have specific concerns or allergies, contact us at [your email address] before making a purchase.
  • *Our bottles and jars are molded from 100% #tide plastic. The pumps on our bottles are recyclable virgin plastic due to limitations, but we are actively sourcing up-cycled options.  
  • *Our folding cartons are made from FSC board, material sourced from responsibly managed forests, certified by the Forest Stewardship Council (FSC), signaling a commitment to sustainable forestry.  

3. Pricing and Promotions

  • All prices are listed in USD and are subject to change without notice.
  • Promotions, discounts, and offers are limited-time and may have specific terms that cannot be combined with other offers.

4. Orders and Payment

  • Order Confirmation: You will receive a confirmation email once your order is placed. If you do not, please contact us.
  • Payment: We accept major credit cards and other payment methods listed on our checkout page. Payment must be received in full before your order is shipped.

5. Shipping and Delivery

  • Shipping times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.
  • We are not responsible for lost or stolen packages after they are marked as delivered.

6. Intellectual Property

  • All content on our website, including text, images, graphics, and trademarks, is the property of The Root Project.
  • You may not use, reproduce, or distribute any materials without our express written permission.

7. Limitation of Liability

  • The Root Project is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Products are for external use only, and results may vary based on individual use.

8. Returns and Exchanges

Please review our Returns and Exchanges Policy for detailed information on returns, exchanges, and non-returnable items.

9. Changes to Terms

  • The Root Project reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting.
  • Continued use of our website constitutes your acceptance of the updated Terms and Conditions.

10. Contact Information

For questions or concerns about these Terms and Conditions, contact us at info@therootproject.com.